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Concierge, a term characteristic of France , means ancient financial keeper, key keeper. In modern hotels it is often translated as “master of ceremonies”, as a kind of “commission” service concept.
Those who often travel on business and stay in hotels
know that now many four-star hotels and above have “Golden
key”. Here it does not mean something like a safe, storage
box or gold card, but an experienced and veteran hotel
server. They stand behind the service booth in suit
or tail coat every day to settle all the questions put
forward by the guests. |
| Motto of the International Concierge Organization |
Friendship and Service
In every corner of the world, the concierges try their best to carry on our mission: serve our profession, our hotel and even the whole tourism faithfully.
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| Principle of Concierge Service |
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Finding rich life in the guests' pleasant surprise and finding their own value of life in serving others. |
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| In the 21st century change
of quality happens to China 's hotels from management
pattern to management methods. The competition of modern
hotels ranges from the initial price competition to
the higher quality competition to the final cultural
competition. The cultural competition in China 's hotel
industry is the combination of European traditional
culture, American system culture and Asian human relationship
culture, while golden key is the best form and exemplification
for the combination. The golden keys standing in the
froutline of hotels satisfy all the needs within or
beyond your imagination with their accumulative knowledge,
nationwide or worldwide golden key service networks
and their special all-round service. |
| The
Golden keys of Century Citadel |
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| The Century Citadel ( Beijing
) International Property Management Company, Ltd.
possesses several experienced golden keys. They
wear rarefied suit with a pair of crossing “Golden
key” emblem on the collar, provide services with
precise, beaming, smart and prudent manners. They
will provide convenient life for customers with
knowledge-oriented, network-oriented and exclusive
all-round service. The Golden key service
highlights the perfect individualized service
for each customer in need. |
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